I think that companies always become complacent, over time. Or most companies, that is.
I think that Microsoft will increasingly feel margin pressure from Linux as well as people saying: well actually the applications that really matter to me are not on my PC. And so they're going to be able to extract less of a monopoly rent, so to speak.
An invention has to make sense in the world it finishes in, not in the world it started.
There's not a single business model, and there's not a single type of electronic content. There are really a lot of opportunities and a lot of options and we just have to discover all of them.
Apple is in a position they've been in a lot of times before. They're like Moses showing the way to the promised land, but they don't actually go there.
We often get blinded by the forms in which content is produced, rather than the job that the content does.
The network is opening up some amazing possibilities for us to reinvent content, reinvent collaboration.
I think Microsoft will have to change. I think that the business of Microsoft, the company of Microsoft, is going to continue to succeed. But I think the business model of Microsoft is going to have to change.
A book is always a dialogue with other readers and other books.
What new technology does is create new opportunities to do a job that customers want done.